Frequently Asked Questions

How long does it take for me to receive my order?

Orders typically take between 0-2 days to process & pack after receiving your order confirmation. From there, your order will typically take 1-5 business days to arrive if UPS Ground was selected. If you select an expedited shipping service it will ship at that speed after processing. Orders may take longer depending on UPS delays.

How do I track the status of my order?

Go to my track order page and input your product details or Click here.

How do I receive customer support?

You can contact us through the contact form listed to the right.

Will you keep my credit card information?

Credit card information is processed and stored securely with Visa services. Your card information is never stored on our servers but can be linked to your Snow Pro profile to make purchasing easy next time.

Will my items come in one package?

Typically, items will come in one box when possible. If items do not fit in one box they may be sent in multiple boxes or for very large items they may be sent unboxed/uncrated.

What should I do if I chose Local Pickup?

You can skip the shipping fees with free local pickup

After placing your order and selecting local pickup at checkout, your order will typically be prepared and ready for pick up within 1 business day. We will send you an email when your order is ready for pickup.

Our in-store pickup hours are 8am to 4:30pm Mon-Fri. If it is a national holiday, please check with us about hours. Please have your order confirmation email with you when you come.